Privacy Policy

This Privacy Policy outlines how Luke's Pools, a sole trader business operating in the UK and specializing in swimming pool pump servicing, collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.lukespools.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Luke's Pools.

1. Introduction

Your privacy is important to us. This policy aims to clearly inform you about how we handle your personal data. By using our Site or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, request a service, and in connection with other activities, services, features or resources we make available on our Site. We may collect:

Personal Contact Information: Name, email address, phone number, and service address.
Service-Related Information: Details about your pool and pump, service history, and preferences.
Payment Information: While we do not typically process credit card details directly on our site (this is usually handled by third-party payment processors), we may collect billing addresses and transaction details.
Communication Data: Records of your communications with us (e.g., emails, phone calls).
Website Usage Data: Information about how you use our website, such as IP address, browser type, referring pages, and access times.

Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.

3. How We Collect Your Information

We collect information through:

Direct Interactions: When you fill out contact forms, service request forms, call us, or email us.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect data about your equipment, browsing actions, and patterns. This is primarily done through cookies and similar technologies.
Third Parties: We may receive personal data about you from third parties, such as analytics providers (e.g., Google Analytics) or payment processors if you make a payment for our services.

4. How We Use Collected Information

Luke's Pools may collect and use Users' personal information for the following purposes:

To Provide and Manage Services: To schedule and perform pump servicing, respond to your inquiries, and fulfill your service requests.
To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To Improve Our Site: We may use feedback you provide to improve our products and services.
To Process Payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

5. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to make a request.

8. Cookies

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

9. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

[Your Business Name] has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

12. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Luke's Pools

admin@lukespools.co.uk

07717057633

www.lukespools.co.uk

This document was last updated on June 12, 2025.